Contact this desk
How to reach Kept in Service, what to send with a correction, and what this desk cannot answer.
Service page · edition of
The desk reads its mail at [email protected]. Write in English and put the entry number in the subject line if your message is about an existing entry.
A correction
Send the address of the entry, the sentence you believe is wrong, and the source that settles it. A manufacturer specification sheet, a service manual or a published standard is enough. A forum post, a shop listing or a video is not, because none of them can be checked against a fixed text.
An entry that is corrected is republished with a new checked-on date. The correction is not hidden: the sentence is rewritten and the date moves.
A question
The desk answers questions about how a computer, its storage, its battery or its operating system is supposed to behave, and it points to the documentation that says so.
What the desk cannot do
This desk cannot tell you whether the power supply in the machine under your desk is about to fail. That question is answered by measuring the machine, and it belongs to a trained technician. If a battery pack has swollen, if a machine smells of hot plastic, if a fan has stopped or if a cable has melted at the plug, stop using the machine and take it to a workshop rather than writing to a website.